Frequently Asked Questions

Please read our FAQ before sending us a message.

Please check estimated shipment date in your order confirmation email and add your desired delivery method. Lead time depends on the manufacture time or stock availability of each product. Delivery time depends on the shipment method you have chosen during checkout process

You can find your orders with actual status in your account. Login using the password we sent you via email and check details of your order with description and estimated shipment date. You’ll receive also confirmation email with each change of status of your order. Feel free to contact us if you need more info.

Lead time depends on the manufacture time or stock availability of each product. Delivery time depends on the shipment method you have chosen during checkout process.

Yes, some of our products can be customised for larger sizes. Product such as shoulder harnesses or belts can be made larger. Contact us and we’ll solve this together.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Find the whole return policy with all the details here.

Yes, you can track your order if the shipment method you’ve chosen comes with tracking.

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